Customer Service Divisions

• Ductile Iron Pipe and Fittings 800-442-2347

  National

  • K. Scott Summers
    Manager, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-1934
    Fax: 205-307-3926
    ssummers@american-usa.com
    Territory: United States
  • Mark J. Criswell
    Assistant Manager - Estimating and Detailing
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8996
    Fax: 205-307-3891
    mcriswell@american-usa.com
    Territory: United States
  • Thea J. Hubbard
    Assistant Manager - Customer Service Representatives
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4707
    Fax: 205-488-7614
    thubbard@american-usa.com
    Territory: United States

  Pod 1 : GA, FL, NC, SC

  • Brank Aldeen
    Detailer/Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-307-2749
    Fax: 205-488-7599
    baldeen@american-usa.com
    Territory: GA, FL, NC, SC
  • Scott Bowerman
    Detailer/Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-307-2788
    Fax: 205-488-7594
    sbowerman@american-usa.com
    Territory: GA, FL, NC, SC
  • Jerry Brantley
    Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8994
    Fax: 205-488-7584
    jbrantley@american-usa.com
    Territory: GA, FL, NC, SC
  • John R. Byrd
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4721
    Fax: 205-307-2747
    jbyrd@american-usa.com
    Territory: GA, FL, NC, SC
  • Kris M. Cone
    Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4711
    Fax: 205-488-7588
    kcone@american-usa.com
    Territory: GA, FL, NC, SC
  • Jeff Crane
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4722
    Fax: 205-307-2747
    jcrane@american-usa.com
    Territory: GA, FL, NC, SC
  • Bruce L. Dickerson
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8196
    Fax: 205-307-2747
    bdickerson@american-usa.com
    Territory: GA, FL, NC, SC
  • Ricky L. Edwards
    Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4712
    Fax: 205-488-7130
    redwards@american-usa.com
    Territory: GA, FL, NC, SC
  • Greg Horton
    Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8920
    Fax: 205-488-7150
    ghorton@american-usa.com
    Territory: GA, FL, NC, SC
  • Ken May
    Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4728
    Fax: 205-488-7589
    kmay@american-usa.com
    Territory: GA, FL, NC, SC
  • Rockford S. Miller
    Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8911
    Fax: 205-488-7129
    rmiller@american-usa.com
    Territory: GA, FL, NC, SC
  • Marty J. Sanford
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4726
    Fax: 205-307-2747
    msanford@american-usa.com
    Territory: GA, FL, NC, SC
  • Gary R. Spice
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4723
    Fax: 205-307-2747
    gspice@american-usa.com
    Territory: GA, FL, NC, SC
  • Rich Valenta
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4706
    Fax: 205-307-2747
    rvalenta@american-usa.com
    Territory: GA, FL, NC, SC

  Pod 2 : AL, AR, KY, LA, MS, OK, TN, TX, WI

  • Holly N. Allred
    Detailer, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-1908
    Fax: 205-488-7598
    hallred@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Karen Benson
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4734
    Fax: 205-307-2704
    kbenson@american-usa.com
    Territory: AL, AR, KY, LA, MS, NM, OK, TN, TX
  • April L. Cox
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4708
    Fax: 205-307-2704
    aprcox@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Karen Crauswell
    Detailer, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4719
    Fax: 205-307-3882
    kcrauswell@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Eugene Edgerly
    Detailer/Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8992
    Fax: 205-488-7592
    eedgerly@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Epluribus U. Ford,
    Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4725
    Fax: 205-488-7604
    eford@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Desi Gunter
    Detailer, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8997
    Fax: 205-488-7593
    dgunter@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Tim Herren
    Detailer, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8901
    Fax: 205-307-3901
    therren@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Karen Jones Kitchens
    Detailer, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4720
    Fax: 205-488-7591
    kkitchens@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Candice Moody
    Customer Service Assistant
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7802
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Bryan T. Myl
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4729
    Fax: 205-307-2704
    bmyl@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Chris Ousley
    Detailer, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-307-2736
    Fax: 205-488-7133
    cousley@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Adam Smith
    Detailer, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7797
    Fax: 205-488-7256
    asmith@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Casey Van Kralingen
    Detailer/Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7027
    Fax: 205-488-7257
    cvankralingen@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX
  • Cathy Whitten
    Resource Planning Coordinator
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8993
    Fax: 205-325-7807
    cwhitten@american-usa.com
    Territory: AL, AR, KY, LA, MS, OK, TN, TX

  Pod 3: AK, AZ, CA, CO, CT, DE, HI, IA, ID, IN, IL, KS, MA, MD, ME, MI, MN, MO, MT, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SD, UT, VT, VA, WA, WV, WY

  • Brian Butler
    Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7806
    Fax: 205-488-7609
    bbutler@american-usa.com
    Territory: AK, AZ, CA, CO, CT, DE, HI, IA, ID, IN, IL, KS, MA, MD, MI, MN, MO, MT, ND, NE, NH, NJ, NV, NY, OH, OR, PA, RI, SD, UT, VT, VA,
  • Jordan P. Byrd
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8978
    Fax: 205-307-2754
    jordanbyrd@american-usa.com
    Territory: AK, AZ, CA, CO, CT, DE, HI, IA, ID, IN, IL, KS, MA, MD, MI, MN, MO, MT, ND, NE, NH, NJ, NV, NY, OH, OR, PA, RI, SD, UT, VT, VA,
  • Gary W. Cottingham
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7710
    Fax: 205-307-2754
    gcottingham@american-usa.com
    Territory: AK, AZ, CA, CO, CT, DE, HI, IA, ID, IN, IL, KS, MA, MD, MI, MN, MO, MT, ND, NE, NH, NJ, NV, NY, OH, OR, PA, RI, SD, UT, VT, VA,
  • Jeremy E. Moore
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7707
    Fax: 205-307-2747
    jmoore@american-usa.com
    Territory: AK, AZ, CA, CO, CT, DE, HI, IA, ID, IN, IL, KS, MA, MD, MI, MN, MO, MT, ND, NE, NH, NJ, NV, NY, OH, OR, PA, RI, SD, UT, VT, VA,
  • William C. Morris
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-307-2865
    Fax: 205-307-2754
    wmorris@american-usa.com
    Territory: AK, AZ, CA, CO, CT, DE, HI, IA, ID, IN, IL, KS, MA, MD, MI, MN, MO, MT, ND, NE, NH, NJ, NV, NY, OH, OR, PA, RI, SD, UT, VT, VA,
  • Terri Nguyen
    Customer Service Assistant
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7081
    Territory: AK, AZ, CA, CO, CT, DE, HI, IA, ID, IN, IL, KS, MA, MD, MI, MN, MO, MT, ND, NE, NH, NJ, NV, NY, OH, OR, PA, RI, SD, UT, VT, VA,
  • Char O'Janovac
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4731
    Fax: 205-307-2754
    cojanovac@american-usa.com
    Territory: AK, AZ, CA, CO, CT, DE, HI, IA, ID, IN, IL, KS, MA, MD, MI, MN, MO, MT, ND, NE, NH, NJ, NV, NY, OH, OR, PA, RI, SD, UT, VT, VA,
  • Carla Swafford
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4732
    Fax: 205-307-2754
    cswafford@american-usa.com
    Territory: AK, AZ, CA, CO, CT, DE, HI, IA, ID, IN, IL, KS, MA, MD, MI, MN, MO, MT, ND, NE, NH, NJ, NV, NY, OH, OR, PA, RI, SD, UT, VT, VA,
  • Sherry Turnbull
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7808
    Fax: 205-307-2754
    sturnbull@american-usa.com
    Territory: AK, AZ, CA, CO, CT, DE, HI, IA, ID, IN, IL, KS, MA, MD, MI, MN, MO, MT, ND, NE, NH, NJ, NV, NY, OH, OR, PA, RI, SD, UT, VT, VA,
  • Sande Williams
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-1969
    Fax: 205-307-2754
    sandrawilliams@american-usa.com
    Territory: AK, AZ, CA, CO, CT, DE, HI, IA, ID, IN, IL, KS, MA, MD, MI, MN, MO, MT, ND, NE, NH, NJ, NV, NY, OH, OR, PA, RI, SD, UT, VT, VA,
  • Daphne Yelling
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8197
    Fax: 205-307-2754
    dyelling@american-usa.com
    Territory: AK, AZ, CA, CO, CT, DE, HI, IA, ID, IN, IL, KS, MA, MD, MI, MN, MO, MT, ND, NE, NH, NJ, NV, NY, OH, OR, PA, RI, SD, UT, VT, VA,

• Valves and Hydrants 800-326-8051

  Birmingham

  • Robert H. Patton
    Manager, Sales Administration
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 800-326-8908
    Direct Line: 205-325-8910
    Fax: 800-610-3569
    bpatton@american-usa.com
  • Ray Brooks
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 800-326-7852
    Direct Line: 205-325-7859
    Fax: 800-610-3569
    rbrooks@american-usa.com
    Territory: AR, DE, FL (East Coast), MD, MS, Eastern VA, WV Panhandle
  • Diane Lee
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 800-326-1957
    Direct Line: 205-325-1956
    Fax: 800-610-3569
    dlee@american-usa.com
    Territory: CO, LA, NM, OK, TX, WY, Export (Central America, South America, Mexico
  • Reba L. Lewis
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 800-326-7861
    Direct Line: 205-325-7862
    Fax: 800-610-3569
    rebalewis@american-usa.com
    Territory: AZ, FL (West Coast), NC, UT, Central and Western VA
  • Joel M. Phillips
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 800-326-7084
    Direct Line: 205-325-7083
    Fax: 800-610-3569
    jmphillips@american-usa.com
    Territory: AL, FL Panhandle, GA, KY, MS Gulf Coast, SC, TN
  • Raymond B. Quintero
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 800-326-7884
    Direct Line: 205-325-7864
    Fax: 800-610-3569
    rquintero@american-usa.com
    Territory: AK, HI, ID, IA, IL, KS, MO, MN, MT, ND, NE, NJ, NY, OR, Eastern PA, SD, WA, WI
  • Kent Scroggins
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 800-326-1951
    Direct Line: 205-325-1955
    Fax: 800-610-3569
    kscroggins@american-usa.com
    Territory: CT, IN, MA, ME, MI, NH, OH, Western PA, RI, VT, WV and Canada,
  • Yvette Johnson
    Customer Service Assistant
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7856
    Fax: 800-610-3569
    yjohnston@american-usa.com

  Sacramento

  • Anna Rezak
    Customer Service Representative
    7601 14th Avenue
    Sacramento CA 95820
    Phone: 800-260-9526
    Direct Line: 916-732-2333
    Fax: 205-307-3900
    arezak@american-usa.com

  Waterous

  • Mark Dybedahl
    Manager, Customer Service
    125 Hardman Ave. So.
    South St. Paul MN 55075
    Phone: 888-243-6305
    Direct Line: 651-450-5254
    Fax: 800-601-2809
    medybedahl@waterousco.com
  • Pam Boege
    Administrative Assistant
    125 Hardman Ave. So.
    South St. Paul MN 55075
    Phone: 888-266-3686
    Fax: 800-601-2809
    pmboege@waterousco.com
  • Wendy DeLong
    Customer Service Representative
    125 Hardman Ave. So.
    South St. Paul MN 55075
    Phone: 888-243-6336
    Direct Line: 651-450-5076
    Fax: 800-601-2809
    wjdelong@waterousco.com
    Territory: AR, IA, Northern ID, IL, KS, KY, MO, MS, MT, NE, TN, WA, WI
  • Heidi Houghton
    Customer Service Representative
    125 Hardman Ave. So.
    South St. Paul MN 55075
    Phone: 888-245-9443
    Direct Line: 651-450-5006
    Fax: 800-601-2809
    hmhoughton@waterousco.com
    Territory: DE, GA, LA, MD, NC, ND, NJ, NY, OH, OK, OR, PA, SC, SD, TX, VA, WV
  • Ann Kruse
    Customer Service Representative
    125 Hardman Ave. So.
    South St. Paul MN 55075
    Phone: 888-245-8792
    Direct Line: 651-450-5020
    Fax: 800-601-2809
    amkruse@waterousco.com
    Territory: CA, CO, HI, MN, NM, NV, WY
  • Charlotte Lawrence
    Customer Service Representative
    125 Hardman Ave. So.
    South St. Paul MN 55075
    Phone: 888-243-8640
    Direct Line: 651-450-5011
    Fax: 800-601-2809
    cllawrence@waterousco.com
    Territory: AL, AZ, CT, FL, IN, MA, ME, MI, NH, RI, UT, VT
  • Terril Tolzien
    Technical Support and Product Specialist
    125 Hardman Ave. So.
    South St. Paul MN 55075
    Phone: 888-243-5231
    Direct Line: 651-450-5288
    Fax: 800-601-2809
    tltolzien@waterousco.com
    Territory: Industrial and International

• Electric-Resistance-Welded Steel Pipe 800-326-7745

  National

  • Carol Sparks
    Customer Service Manager
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7743
    Fax: 205-325-8194
    csparks@american-usa.com
    Territory: North America
  • Laura Bolden
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7741
    Fax: 205-325-8194
    lbolden@american-usa.com
    Territory: AZ, CA, CO, ID, MT, NV, NM, OR, UT, WA, WY and Canada
  • Greg Clark
    Specification-Field Engineer
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7746
    Cell: 205-790-1146
    Fax: 205-325-8194
    gclark@american-usa.com
    Territory: North America
  • Jan Fuqua
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8001
    Fax: 205-325-8194
    jfuqua@american-usa.com
    Territory: AL, CT, DE, FL, GA, KY, MA, MD, ME, MS, NC, NH, NJ, NY, OH, SC, PA, RI, TN, VA, VT, WV
  • Donna Kennison
    Customer Service Representative
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-307-2971
    Fax: 205-325-8194
    dkennison@american-usa.com
    Territory: AR, IA, IL, IN, KS, MI, MO, MN, NE, ND, OK, SD, WI

• Spiral-Welded Steel Pipe 866-442-2797

  National

  • K. Scott Summers
    Manager, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-1934
    Fax: 205-307-3926
    ssummers@american-usa.com
    Territory: United States
  • Kyle G. Couture
    Assistant Manager, Customer Service
    P.O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7052
    Fax: 205-307-3847
    kcouture@american-usa.com
    Territory: United States

  Pod 4

  • Richard Bascom
    Product Engineering Technician
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-2772
    Fax: 205-488-7579
    rbascom@american-usa.com
    Territory: United States
  • Wade Bowman
    Drafter, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7805
    Fax: 205-488-7618
    wbowman@american-usa.com
    Territory: United States
  • A. Hunter Bridwell
    Project Specialist, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-307-2961
    Fax: 205-488-7690
    hbridwell@american-usa.com
    Territory: United States
  • T. J. Joseph
    Project Specialist, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-4733
    Fax: 205-488-7651
    tjoseph@american-usa.com
    Territory: United States
  • Jan Manning
    Customer Service Assistant
    P.O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-1915
    Territory: United States
  • A. Gray McMillan
    Project Specialist, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-307-2962
    Fax: 205-488-7134
    gmcmillan@american-usa.com
    Territory: United States
  • Amanda S. Moses
    Drafter, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-2839
    Fax: 205-488-7576
    amoses@american-usa.com
    Territory: United States
  • Bill Pohlman
    Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-8991
    Fax: 205-488-7613
    bpohlman@american-usa.com
    Territory: United States
  • Brett P. Simpson
    Project Engineer, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-307-2705
    Fax: 205-307-3934
    bsimpson@american-usa.com
    Territory: United States
  • Jack Webb
    Estimator, Customer Service
    P. O. Box 2727
    Birmingham AL 35202
    Phone: 205-325-7811
    Fax: 205-488-7218
    jwebb@american-usa.com
    Territory: United States